Play with control

Responsible Gaming at NeoSpin Australia

Gaming should remain entertainment—not a way to make money or recover losses.

This guide explains how to stay in control, recognise warning signs and use the account tools available at Neospin Australia to protect your wellbeing.

View control tools Get support

18+ Adults only

Need help right now?

Stop playing, do not make another deposit and speak with someone you trust. For confidential support in Australia, contact Gambling Help Online or call 1800 858 858.

Keep Gaming in Perspective

Treat all money spent as an entertainment cost.
Set a budget before starting and never exceed it.
Do not borrow money or use essential household funds.
Never chase losses or increase stakes to recover money.
Take regular breaks and balance gaming with other activities.

Warning Signs to Watch

Spending more time or money than intended.
Hiding gaming activity from family or friends.
Feeling anxious, irritable or guilty after playing.
Missing work, study, bills or personal commitments.
Trying to win back losses through further deposits.

Account protection

Tools That Help You Stay in Control

Choose limits before you start playing. Tighter controls can be used at any time if gaming stops feeling comfortable.

Deposit Limits

Set daily, weekly or monthly caps on the amount you can add to your account.

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Loss Limits

Restrict the maximum amount that can be lost during a selected period.

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Session Reminders

Use time notifications to keep track of how long each gaming session lasts.

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Cooling-Off Period

Take a temporary break when you need time away from gaming and deposits.

Self-Exclusion

Request temporary or permanent account suspension when stronger protection is needed.

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Self-Assessment

Review your habits honestly and identify changes in behaviour before they escalate.

Take a break

How to Request Self-Exclusion

Follow these steps if you want your NeoSpin account restricted or closed for responsible-gaming reasons.

Stop all gaming activityLog out and avoid making further deposits while your request is being arranged.
Contact customer supportOpen live chat or email support and clearly request a cooling-off period or self-exclusion.
Choose the restrictionTell the support agent whether you need a temporary break or permanent account closure.
Confirm the requestComplete any identity checks required to protect the account and confirm the restriction.

Before you play

A Simple Safety Check

Only continue when every answer below is “yes”. If one answer is “no”, pause and reconsider the session.

Can I comfortably afford to lose this amount? Have I set both a money and time limit? Am I calm and playing only for entertainment? Will I stop when either limit is reached?

Confidential support

Where Australian Players Can Get Help

Independent support is available even if you are unsure whether gaming has become a problem.

Gambling Help1800 858 858 · 24/7 free call Gambling Help OnlineOnline counselling and resources NeoSpin Support[email protected]

Underage Gaming Is Prohibited

NeoSpin services are intended only for people aged 18 or older. Parents and guardians should protect account credentials, avoid saving payment details on shared devices and use device-level parental controls where appropriate.